Privacy Policy

A LEGAL DISCLAIMER

Effective Date: May 21st, 2026

At EliteGo Luxury Chauffeur, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or chauffeur services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Phone number
Email address
Pickup and drop-off locations
Flight details (for airport transfers)
Payment and billing information
Special requests or booking preferences

We may also automatically collect certain information when you visit our website, such as:

IP address
Browser type
Device information
Website usage and analytics data
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and manage bookings
Provide chauffeur and transportation services
Communicate booking confirmations and updates
Process payments and billing
Improve our website and customer experience
Respond to inquiries and customer support requests
Send promotional offers or updates (only if you opt in)
Comply with legal and regulatory obligations

3. Sharing of Information

EliteGo Luxury Chauffeur does not sell, rent, or trade your personal information. We may share your information only with:

Payment processors to complete transactions
Service providers who help operate our business
Legal authorities if required by law
Business partners only when necessary to fulfill requested services

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no online system can guarantee absolute security.

5. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve user experience, understand website traffic, and enhance our services. You may disable cookies in your browser settings, although some website features may not function properly.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal data (where legally permitted)
Withdraw consent for marketing communications

To make a privacy request, please contact us using the information below.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

EliteGo Luxury Chauffeur
11-45 Dalkeith Dr, Brantford ON N3P 1M1
905-902-8420
contact@elitego.ca

By using our website or booking our services, you agree to the terms of this Privacy Policy.

PRIVACY POLICY - THE BASICS

A Privacy Policy is a statement that explains how a business collects, uses, discloses, processes, and manages the personal information of its website visitors and customers. It also outlines the business’s commitment to protecting privacy and describes the measures in place to safeguard personal information.

At EliteGo Luxury Chauffeur, we are committed to respecting and protecting the privacy of our clients and website visitors. We take appropriate steps to ensure that personal information is handled securely, responsibly, and in accordance with applicable privacy laws.

Please note that privacy laws and requirements may vary depending on your jurisdiction and the nature of your business activities. While we strive to maintain compliance, it is your responsibility to ensure that your use of this website and our services aligns with any legal requirements applicable to your location. We recommend consulting legal professionals to ensure full compliance with privacy legislation relevant to your jurisdiction.

WHAT TO INCLUDE IN THE PRIVACY POLICY

Generally, a Privacy Policy explains how a website or business collects, uses, stores, discloses, and manages the personal information of its visitors and customers. It helps users understand what information is being collected, why it is collected, and how it is protected.

At EliteGo Luxury Chauffeur, our Privacy Policy may address topics such as:

What information we collect (such as names, contact details, booking information, payment details, and website usage data)
How information is collected (through bookings, contact forms, cookies, website analytics, and direct customer interactions)
Why we collect this information (to provide services, process bookings, improve customer experience, communicate with clients, and meet legal obligations)
How information may be shared with trusted third parties, such as payment processors or service providers, when necessary to deliver our services
How customers can access, update, or request changes to their personal information in accordance with applicable privacy laws
How we protect personal information through security measures designed to safeguard data from unauthorized access or misuse
Our practices regarding minors’ data, including restrictions on knowingly collecting personal information from children where prohibited by law
Cookies and website tracking technologies used to improve website functionality and user experience

Our Privacy Policy is designed to provide transparency and demonstrate our commitment to protecting the privacy and personal information of every client and website visitor.